Performance & Tools
Below, you can find information related to our network and customer service performance, which is updated regularly. You can also link to our Looking Glass
Netzwerk Performance
Die erstklassige Netzwerkarchitektur von Cogent und die nahezu unbegrenzte Kapazität erlauben uns eine beeindruckende Leistungsfähigkeit anzubieten, zu einem nahezu unschlagbaren Preis - wie Sie unten sehen werden. Diese Statistiken stammen aus unserer aktuellen Netzwerküberwachung und werden monatlich erneuert.
Cogents SLA is hier verfügbar: Service Level Agreement (SLA).
| IP Network Performance Statistics | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Aug 2020 |
Sept 2020 |
Oct 2020 |
Nov 2020 |
Dec 2020 |
Jan 2021 |
Feb 2021 |
Mar 2021 |
Cogent SLA |
|
| Europe Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| North America Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| Intra-Europe Average Backbone Latency (ms) |
28.9 | 28.8 | 28.6 | 28.8 | 28.9 | 29.0 | 28.9 | 28.7 | <35.0 |
| North America Average Backbone Latency (ms) |
39.1 | 38.9 | 39.0 | 38.8 | 39.1 | 38.8 | 38.8 | 38.8 | <45.0 |
| New York - London Average Backbone Latency (ms) |
67.4 | 66.8 | 66.5 | 66.6 | 66.5 | 66.5 | 68.2 | 69.7 | <85.0 |
| Los Angeles - Tokyo Average Backbone Latency (ms) |
119.0 | 119.0 | 119.0 | 118.7 | 120.0 | 120.0 | 119.0 | 119.0 | <140.0 |
Kundenservice Statistik
Cogent owns its fiber network end-to-end, enabling us to control virtually all aspects of the customer experience. We monitor the network right down to the customer port, which we check every minute of every day of every month of every year that we serve you.
We are equally diligent in monitoring our support team statistics. We don't want you to waste your valuable time in an endless call queue. While Cogent's superior network performance and near-perfect billing accuracy rates keep our overall call volume low, we nevertheless strictly monitor statistics such as call answer time (how long did our customers have to wait?) and mean time to repair (how long until we resolved a perceived problem?). Our commitment is to raise your level of satisfaction to new heights. See our performance (tracked and updated quarterly) below.
| Customer Service Response Statistics | |||||
|---|---|---|---|---|---|
| 2nd Quarter 2020 |
3rd Quarter 2020 |
4th Quarter 2020 |
1st Quarter 2021 |
Four Quarter Average |
|
| Technical Support | |||||
| Average Answer Time for Inbound Customer Service Calls (seconds) - Global |
14 | 14 | 15 | 14 | 14 |
| Mean Time to Repair (hours) - EU |
1.4 | 2.1 | 1.5 | 1.2 | 1.6 |
Mean Time to Repair (hours) - NA |
1.5 | 1.7 | 1.9 | 2.5 | 1.9 |
| Billing Support | |||||
| Average Answer Time for Inbound Customer Billing Calls (seconds) - Global |
9 | 9 | 10 | 10 | 10 |